Crew mobile app
Bilingual Nepali/English Android app for safety check-ins, alerts and incident reports — designed for shared, low-spec devices.
Case study · Energy & Utilities
SajhaSuchana — Field Crew Safety & Operations Notification App
A bilingual Nepali/English Android-first platform built for HPD's micro-hydro field crews — designed to remain useful in unreliable connectivity conditions across remote mountain districts.
- Client
- HPD
- Sector
- Energy & Utilities
- Region
- Remote Nepal
- Platforms
- Android · Web admin
The Challenge
HPD operates micro-hydro plants and last-mile distribution lines across remote mountain districts. Linemen and inspection crews work in low-connectivity terrain with significant safety exposure. Critical information — weather alerts, dispatch changes, safety notices — moved through ad-hoc phone calls and chat groups, with no record of who actually received it.
The Field Reality
Crews are often hours from a depot, on foot or motorbike, in valleys with intermittent cellular coverage. Devices are shared, batteries are precious, and language preferences vary between Nepali and English. Any platform had to assume the network would fail — and recover gracefully when it returned.
A bilingual, offline-first operational platform.
SajhaSuchana — meaning shared notice — pairs an Android-first crew app with a web-based admin console for control rooms and supervisors.
Control-room console
A web admin console for dispatch, broadcast messaging, acknowledgement tracking and operational reporting.
Offline-first sync
Local-first writes with retry, deduplication and a clear sync state visible to crews and supervisors.
Offline-first design
The network is treated as optional, not required.
Every action — a check-in, an incident report, an alert acknowledgement — is captured locally first, then synchronised when conditions allow. Crews always know whether they're operating online, offline or in a degraded state.
- Local-first capture for check-ins, incidents and acknowledgements
- Background sync with retry and deduplication on reconnect
- Explicit sync state visible to crew and supervisor
- SMS fallback channel for the highest-priority alerts
Built around how field crews actually work.
Push & SMS-fallback alerts
Safety, weather and dispatch notices, with SMS fallback for critical messages.
GPS check-in with offline buffering
Buffered locally and automatically synced when connectivity returns.
Group broadcast by depot, district, role
Targeted reach without spamming the wider workforce.
Acknowledgement tracking
Supervisors can see who has — and hasn't — confirmed each notice.
Incident reporting with media
Photo, GPS location and voice note attachments, with offline support.
Role-based access
Distinct experiences for crew, supervisor, control room and management.
Web-based admin console
Dispatch, broadcasts, acknowledgement tracking, coverage and reports.
CSV and PDF report export
Operational reporting designed for audits and leadership reviews.
Client-hosted, on-premises
Hosted in the client's environment with full source-code handover.
Note: SajhaSuchana does not include Single Sign-On integration, as the client environment did not operate a central identity provider, and does not include two-way integration with HR or payroll systems.
Built under disciplined controls — not marketing claims.
Built under ISO 27001-aligned development controls
Aligned with Nepal Electricity Regulatory Commission operational reporting requirements
Data handling aligned with the Electronic Transactions Act, 2063 (2008)
Third-party security review completed before Phase 1 go-live
Role-based permissions across crew, supervisor, control room and management
Secure operational records with offline-aware data handling and controlled sync
Outcomes
Measurable change in how a remote workforce is reached.
84%
Field check-in coverage
Extended to previously unreachable rural crews.
~2h → <5 min
Critical alert delivery
From approximately 2 hours to under 5 minutes.
Reference model
Selected for rollout planning
Used by HPD for planning a possible national rollout via its parent group.
Future Rollout Readiness
The platform is structured so that additional depots, districts and crew categories can be onboarded without re-engineering the core. A national-rollout option through HPD's parent group remains an open path.
- · Tenant-aware data model
- · Cloud-ready deployment option in addition to on-premises
- · Configurable role and depot structures
Technology Approach
Android-first mobile client, secure sync layer, role-scoped APIs, web admin console and operational reporting — engineered for resilience under real field conditions.
AndroidOffline-firstSecure syncRole-based accessAWS-readyOn-prem optionCSV / PDF reporting
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